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Incident Data Issues
Our data provider is currently experiencing issues with their incident management system which leads to no incidents in our TruTrafficRadio product. Radiate Media's traffic gathering team is working hard to get as many incidents into the system as possible for our customer's until this issue has been resolved.
If you have any questions or need any additional information please email us at MediaSupport@radiatemedia.com. I will keep this feed updated when new information becomes available.
Thank you,
Radiate Support
If you have any questions or need any additional information please email us at MediaSupport@radiatemedia.com. I will keep this feed updated when new information becomes available.
Thank you,
Radiate Support
Odpowiedź
Rozpoczęte
UPDATE 4/1/14 11:14am EST
Traffic systems have been stabilized with flow and sensor data, meaning the Travel Times and Flow on the incident map will update as expected.
Issue still persists with our data providers Incident data; however the cause of the issue has been identified and they are working to resolve it as quickly as possible. (Note: Radiate Media's team still has the ability to enter our own incidents.) Our data provider has turned off their incident data due to their troubleshooting exercises and will be restored when the issue has been resolved.
If you have any questions or need additional information please let us know at MediaSupport@radiatemedia.com.
Thank you,
Radiate Support
Traffic systems have been stabilized with flow and sensor data, meaning the Travel Times and Flow on the incident map will update as expected.
Issue still persists with our data providers Incident data; however the cause of the issue has been identified and they are working to resolve it as quickly as possible. (Note: Radiate Media's team still has the ability to enter our own incidents.) Our data provider has turned off their incident data due to their troubleshooting exercises and will be restored when the issue has been resolved.
If you have any questions or need additional information please let us know at MediaSupport@radiatemedia.com.
Thank you,
Radiate Support
Rozpoczęte
UPDATE 4/1/14 11:14am EST
Traffic systems have been stabilized with flow and sensor data, meaning the Travel Times and Flow on the incident map will update as expected.
Issue still persists with our data providers Incident data; however the cause of the issue has been identified and they are working to resolve it as quickly as possible. (Note: Radiate Media's team still has the ability to enter our own incidents.) Our data provider has turned off their incident data due to their troubleshooting exercises and will be restored when the issue has been resolved.
If you have any questions or need additional information please let us know at MediaSupport@radiatemedia.com.
Thank you,
Radiate Supportt
Traffic systems have been stabilized with flow and sensor data, meaning the Travel Times and Flow on the incident map will update as expected.
Issue still persists with our data providers Incident data; however the cause of the issue has been identified and they are working to resolve it as quickly as possible. (Note: Radiate Media's team still has the ability to enter our own incidents.) Our data provider has turned off their incident data due to their troubleshooting exercises and will be restored when the issue has been resolved.
If you have any questions or need additional information please let us know at MediaSupport@radiatemedia.com.
Thank you,
Radiate Supportt
Odpowiedź
Rozpoczęte
UPDATE 4/1/14 2:39pm EST
No change in status. Traffic Incident Services are still down with our data provider.
UPDATE 4/1/14 11:14am EST
Traffic systems have been stabilized with flow and sensor data, meaning the Travel Times and Flow on the incident map will update as expected.
Issue still persists with our data providers Incident data; however the cause of the issue has been identified and they are working to resolve it as quickly as possible. (Note: Radiate Media's team still has the ability to enter our own incidents.) Our data provider has turned off their incident data due to their troubleshooting exercises and will be restored when the issue has been resolved.
If you have any questions or need additional information please let us know at MediaSupport@radiatemedia.com.
Thank you,
Radiate Support
No change in status. Traffic Incident Services are still down with our data provider.
UPDATE 4/1/14 11:14am EST
Traffic systems have been stabilized with flow and sensor data, meaning the Travel Times and Flow on the incident map will update as expected.
Issue still persists with our data providers Incident data; however the cause of the issue has been identified and they are working to resolve it as quickly as possible. (Note: Radiate Media's team still has the ability to enter our own incidents.) Our data provider has turned off their incident data due to their troubleshooting exercises and will be restored when the issue has been resolved.
If you have any questions or need additional information please let us know at MediaSupport@radiatemedia.com.
Thank you,
Radiate Support
UPDATE 4/1/14 8:15pm EST
No change in status. Traffic Incident Services are still down with our data provider.
No change in status. Traffic Incident Services are still down with our data provider.
UPDATE 4/2/14 3:30pm EST
No change in status. Traffic Incident Services are still down with our provider. Teams are engaged and are continuing resolution activities for the incident data issue.
No change in status. Traffic Incident Services are still down with our provider. Teams are engaged and are continuing resolution activities for the incident data issue.
UPDATE 4/2/14 3:50pm EST
Although there is no change in status and our data provider's Traffic Incident Service is still down; Radiate Media continues to supplement incident data with our internal traffic incident system. If you have any questions/concerns please email us at MediaSupport@radiatemedia.com.
Thank you,
Radiate Support
Although there is no change in status and our data provider's Traffic Incident Service is still down; Radiate Media continues to supplement incident data with our internal traffic incident system. If you have any questions/concerns please email us at MediaSupport@radiatemedia.com.
Thank you,
Radiate Support
Ukończony
UPDATE 4/2/14 8:15pm EST
The Traffic Incident Services have been restored this evening by our data provider. They will continue to monitor the resolution throughout the evening.
Radiate Media will also be supplementing their incident data as usual through our incident management system.
Thank you for your patience through all of this.
Radiate Support
The Traffic Incident Services have been restored this evening by our data provider. They will continue to monitor the resolution throughout the evening.
Radiate Media will also be supplementing their incident data as usual through our incident management system.
Thank you for your patience through all of this.
Radiate Support
Customer support service by UserEcho
No change in status. Traffic Incident Services are still down with our data provider.
UPDATE 4/1/14 11:14am EST
Traffic systems have been stabilized with flow and sensor data, meaning the Travel Times and Flow on the incident map will update as expected.
Issue still persists with our data providers Incident data; however the cause of the issue has been identified and they are working to resolve it as quickly as possible. (Note: Radiate Media's team still has the ability to enter our own incidents.) Our data provider has turned off their incident data due to their troubleshooting exercises and will be restored when the issue has been resolved.
If you have any questions or need additional information please let us know at MediaSupport@radiatemedia.com.
Thank you,
Radiate Support